Why Work for Saddle Creek?
Saddle Creek is in the logistics business. Over the past 50 years, our associates built Saddle Creek into what it is today by treating each other with respect and working together to succeed. Our people make a difference every day to our clients, to our business, and to each other. The growth and success we’ve experienced requires smart, dedicated people working in a supportive environment.
Growing our family since 1966. Will you join us?
Summary
The Customer Service Coordinator is responsible for providing customers with high-quality, professional customer service and acts as an extension of the customer within Saddle Creek Corporation. The CSC coordinates between customer operations and transportation. They perform customer service functions with a special emphasis on communication, problem solving, inventory control, shipping and receiving, and interpersonal skills.
What You’ll Do:
- Assist customers on all issues and acts as a liaison between the customer and Saddle Creek personnel, by answering questions, offering solutions, and researching issues in a timely manner.
- Generate and retain all required reporting for the customer of Saddle Creek.
- Process customer orders in a timely and accurate manner according to customer requests.
- Communicate with the customer verbally and in writing with a professional and helpful approach.
- Collaborate with operations manager, supervisors, and associates in a cooperative and respectful manner.
- Perform shipping and receiving duties as needed.
- Additional duties as assigned.
What We Need from You:
- Must be eighteen (18) years of age or older.
- Must be able to work in a warehouse environment which may be noisy, busy, and may be non-temperature controlled, meaning the indoor temperature fluctuates throughout the seasons.
- High school diploma or equivalent.
- Must be able to pass a pre-employment drug screening and background check.
- Minimum of six months’ experience in a customer service role.
Helpful Experience (Not Required):
- Associate’s (AA) degree.
- Experience working in Microsoft Office and with warehouse management systems such as SAP or WMS.
- Proficiency in typing.
- Previous experience in a busy warehouse, office, or similar environment.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Human resources: 1 year (Preferred)
Ability to Relocate:
- Haslet, TX 76052: Relocate before starting work (Required)
Work Location: In person