20 Best Customer Service Manager jobs (Hiring Now!)

Vice President, Client Engagement Project Manager, Premier Client Solutions
BNY Mellon —Pittsburgh, PA
Premier Client Solutions is a highly visible and high performance driven team in Wealth Management that works with our front office partners and operational…
Estimated: $101K - $127K a year
3d
Financial Client Service Manager
Proviant Group a private wealth advisory practice of Ameriprise Financial Services, Inc. —Saint Cloud, MN
Work directly with a primary financial advisor in all aspects of client service including taking client calls, communication with corporate office on client…
$45,000 - $62,000 a year
Quick Apply
Field Services Project Manager and Customer Support
Victory Energy Operations, LLC —Collinsville, OK
Manage the field activities as it relates to warranty repair, installation of new field equipment, and installation of the new field piping projects.
$65,000 - $85,000 a year
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Client Support Manager, Operations (Oil & Gas)
VoltaGrid, LLC —Midland, TX
Bachelor's degree in business administration, marketing, or a related field. Develop and implement strategies to enhance customer satisfaction and loyalty.
Estimated: $63.6K - $80.5K a year
Quick Apply
6d
Client Services Manager
BAYADA Home Health Care —Kahului, HI
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
Quick Apply
6d
Call Center Operations Manager
Inktel Contact Center Solutions —South Florida, FL
A strong track record of exceeding client performance goals and delivering world-class customer service results while also driving strong financial results.
$50,000 - $60,000 a year
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1h
Account Manager/Customer Service and Sales
Aloha Insurance Services, Inc. —Kailua-Kona, HI
Ideally, qualified candidates will have prior customer service experience in the insurance industry and have a current insurance license (however, this is not…
Estimated: $33K - $41.8K a year
Quick Apply
Office Manager/Customer Service Representative
Intentional Accounting —Carbondale, CO
Deliver exemplary customer service through prompt and courteous telephone responses, effectively addressing inquiries and concerns to uphold client satisfaction…
$20,000 - $45,000 a year
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Airline Customer Service Supervisor (Spirit Airlines)
Worldwide Flight Services —Newark, NJ
Cognitive skills to set priorities and use independent judgment. Ability to define problems, collect data, establish facts, and draw valid conclusions.
$24 an hour
3h
Customer Experience Lead
Noridian Healthcare Solutions —Remote
Demonstrated ability to develop and implement customer experience strategies and initiatives. This role analyzes customer feedback, identifies areas for…
Estimated: $84.1K - $106K a year
1h
Customer Care Manager (Procurement & AP)
Case Western Reserve University —Cleveland, OH
Education: Bachelor’s degree in related field,. Maintain knowledge of all applicable federal, state and, local regulations governing purchases and contracts…
From $39,077.80 a year
Quick Apply
1h
Customer Service Supervisor
Dalen Products, Inc. —Knoxville, TN
Field customer inquiries and follow up with responses via email, the telephone, social media, and partner online platforms. Other duties may be assigned.
$49,000 - $55,000 a year
Quick Apply
5h
Customer Service Manager
Photofabrication Engineering Inc —Milford, MA
Collaborate cross-functionally with operations, engineering, quality, and accounting; develop strong relationships with internal customers to ensure we have a…
$120,000 - $130,000 a year
Customer Service Account Manager
RC Brayshaw & Company —West Lebanon, NH
You must be able to handle a variety of office responsibilities including scheduling and customer workflow.
$18 - $19 an hour
Quick Apply
Customer Service Assistant Manager
Priority Pools —Las Vegas, NV
Help to answer company's mainline phone and text line to help out customers with general, billing, service questions (this is the main part of the job and it is…
$45,000 - $60,000 a year
Quick Apply
18h
Client Care Manager Sierra Vista
Right at Home Southern Arizona —Sierra Vista, AZ
You will work from our SIERRA VISTA location at 3965 E Foothills Dr, but will spend substantial time in the field visiting clients, introducing caregivers to…
$45,000 - $55,000 a year
Quick Apply
Customer Experience Manager
Fox/Europcar Mobility Group USA —Portland, ME
Spearhead initiatives aimed at enhancing business performance, such as promoting automatic rental cars, premium selections, and strategies to increase…
$70,000 - $75,000 a year
Quick Apply
6h
Customer Service Manager
Stor-Mor Outdoor Products —Mayfield, KY
As a Customer Service Manager, you will primarily be responsible for receiving and responding to inbound service calls and questions pertaining to warranty and…
From $52,900 a year
Quick Apply
Customer Experience Manager
Yamaha Motor —Cypress, CA
They will manage the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer…
$95,690 - $150,000 a year
Quick Apply
5d
ATL 311 - Customer Success Manager
City of Atlanta, GA —Atlanta, GA
Knowledge of business process analysis and design techniques, including the use of modeling and collaborative tools.
$58,596.01 - $78,092.30 a year
1h

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Vice President, Client Engagement Project Manager, Premier Client Solutions

BNY Mellon - Pittsburgh, PA

Apply Now

Job Details

Full-time Estimated: $101K - $127K a year 3 days ago

Qualifications

Wealth management
5 years
Employee orientation
Project management
Bachelor's degree
Document review
Communication skills

Full Job Description

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

As a leading wealth manager, BNY Mellon Wealth Management is focused on helping successful individuals and their families build, manage and sustain their wealth across generations and market cycles. Through a unique service model focused on five Active Wealth practices — Investing, Borrowing, Spending, Managing Taxes, Protecting Legacies — they help clients in the U.S. and abroad achieve stronger after-tax performance to help maintain their wealth over generations.

We’re seeking a future team member for the role of Vice President, Client Engagement Project Manager, Premier Client Solutions to join our Wealth Management team. The role is located in Pittsburgh, PA and is eligible for flexible work arrangement.

In this role, you’ll make an impact in the following ways:

Premier Client Solutions is a highly visible and high performance driven team in Wealth Management that works with our front office partners and operational teams to ensure our clients have a smooth and seamless client onboarding experience. Applicants for this role must have great articulation, client focus, communication and project management skills.
Leads project management activities for the onboarding/transition/conversion such as reporting, planning, issue / risk tracking, scheduling, effort estimation and day-to-day tracking, and other project documentation preparation.
Responsible for the overall success of large, complex transitions/conversions, ensuring client satisfaction through the monitoring of project quality and efficiency as well as the direct client experience.
Provides consultative support of complex situations for internal and external clients.
Provides leadership and recommendations for onsite client support and training to assist with documentation, quality review and submission of documents.
Independently onboards clients into the system, opens and closes accounts and handles transitions and conversions to the system.
Obtains and reviews the appropriate documentation and reference data and ensures regulatory aspects of AML and KYC are completed prior to opening accounts.
Ensures all SLAs are met.
Ensures client receives all necessary training or conducts the training him/herself.
Identifies significant gaps or quality issues in transition processes and makes recommendations for improvement.
Contributes to development of new processes or procedures
Contributes to the achievement of team and area objectives.
Reviews control reports to effectively mitigate risks and resolve problems that arise during the conversion process.
Marshals firm-wide resources (product, technology, marketing, compliance, teams, etc.) to ensure client transition/conversion needs are being addressed and develops processes to ensure communication and alignment across teams.
Ensures activities meet all compliance, legal and regulatory requirements.
May facilitate legal negotiation or document review.
Regular review and appraisal of workflows and procedures to provide optimum client experience and appreciation of regulatory, compliance and risk environment.
Provides leadership and recommendations for onsite client support and training to assist with documentation, quality review and submission of documents.
No direct reports.
Allocates work to and monitors the work quality of others assigned to the client.
Leads process improvements based on post-mortem transition analysis.

To be successful in this role, we’re seeking the following:

Bachelors degree or the equivalent combination of education and experience is required.
Must have 5-10 years experience in Project Management and/or Wealth Management
Attention to detail, client focused, presentation skills, excellent written and verbal communication skills is required

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
Bloomberg’s Gender Equality Index (GEI)
Best Places to Work for Disability Inclusion, Disability: IN – 100% score
100 Best Workplaces for Innovators, Fast Company
Human Rights Campaign Foundation, 100% score Corporate Equality Index
CDP’s Climate Change ‘A List’

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Apply Now

Customer Service Manager jobs

Vice President, Client Engagement Project Manager, Premier Client Solutions

Financial Client Service Manager

Field Services Project Manager and Customer Support

Client Support Manager, Operations (Oil & Gas)

Client Services Manager

Call Center Operations Manager

Account Manager/Customer Service and Sales

Office Manager/Customer Service Representative

Airline Customer Service Supervisor (Spirit Airlines)

Customer Experience Lead

Customer Care Manager (Procurement & AP)

Customer Service Supervisor

Customer Service Manager

Customer Service Account Manager

Customer Service Assistant Manager

Client Care Manager Sierra Vista

Customer Experience Manager

Customer Service Manager

Customer Experience Manager

ATL 311 - Customer Success Manager

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