Join our amazing team at the Hilton Chicago Downtown as a Catering & Event Administrative Assistant! As one of the largest hotels in Chicago, we're looking for someone who is excited to grow their career in Catering & Events. This is a fantastic entry-level opportunity to work alongside a talented team.
What will I be doing?
Specifically, your essential functions will be to perform the following tasks to the highest standards:
- To organize, plan and prioritize your duties by developing plans and goals.
- Timely communication to internal and external clients via telephone, email, written documents or in person.
- Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.
- Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
- Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.
- Working with affiliate groups.
- Assist with clients and deliver on the client's expectations.
- Demonstrate knowledge of job systems, products, booking systems, and processes.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
- Ensure high quality service by communicating and assisting others to understand the guest needs.
- Participate in customer site inspections and assist with the sales process as necessary.
- Other duties as necessary based on business needs
#LI-JW1
The Benefits
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.
- Medical Insurance Coverage Options - for you and your family. Able to enroll after 90 days of employment
- Vision, dental, life and disability insurance
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO) - you can accrue up to 144 hours of PTO in your first year of employment.
- Go Hilton travel discount program: 100 nights of discounted travel per calendar year
- Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
- Career growth and development
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Team Member Resource Groups
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Recognition and rewards programs
- Access to your pay when you need it through DailyPay
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
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Inclusive family-building and fertility benefits
- Expanded bereavement leave.
- Adoption Assistance program
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Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Complimentary meals in the cafeteria while on shift