SUMMARY: Assists in managing hotel operations and supervises all department functions with a balanced focus on people, product and profit. Assures operations are according to onwership and Hilton brand standards.
ESSENTIAL FUNCTIONS
- Assists the GM in all departments to ensure all duties are completed at the hotel
- Assists with scheduling and covering any shifts if needed for the hotel.
- Manages all employees in each department
- Reviews daily front office procedures and assures proper transmission of all necessary information to the Home Office.
- Ensures proper training programs and procedures are in place in conjunction with the General Manager and according to system standards.
- Responsible for proper administration of keys.
- Responsible for knowing hotel emergency procedures.
- Manages inventory and assists General Manager with budget control.
- Interviews and hires future team members for the hotel.
- Conducts employee discipline when needed with all departments.
- Ensures proper uniform standards are in place throughout departments.
- Accommodates guest special requests.
- Responsible for knowing area attractions and services in order to accommodate guest’s needs.
- Responsible for knowing Home2 services and amenities in order to accommodate guest’s needs.
- Reviews room inventory with sales and assist in selling strategies to maximize room revenue.
- Monitors tracking of leads and results. Follows up with DOS to ensure that leads are actively managed and followed up on.
- Responds to guests in a friendly manner. Follows up to ensure guest satisfaction
- Takes ownership of sales when GM or DOS is not available.
- Assists GM in maintaining accounts.
- Responsible for helping coach, train and motivate all members of the in-hotel team on their roles in the sales process.
- Ensures team member attitudes of attentiveness in meeting guest’s needs.
- Oversees the daily operations of the hotel in the absence of the General Manager.
- Provides a professional image at all times though appearance and dress
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Experience:
- Hotel: 1 year (Preferred)
- Hilton: 1 year (Preferred)
Ability to Relocate:
- Oxford, MS 38655: Relocate before starting work (Required)
Work Location: In person