Description:
RESPONSIBILITIES:
- Collaborate regularly with the Center Manager to ensure patient satisfaction and clinic effectiveness.
- Serve as a point of contact for the techs and the center manager.
- Keep in regular contact with the center manager to offer suggestions on how to boost clinic
productivity and efficiency.
- Take part in clinic-improvement initiatives.
- Compile patient complaints and issues, and work with the center manager to find solutions.
- Assist with maintaining regulatory compliance and standards for care quality, e.g., MIPS, OSHA.
- Maintain knowledge of every area of the clinic, including the front desk, medical records, surgical
scheduling, and call center for coordination purposes.
- Provide input for tech scheduling.
- Lead clinical staff effectively in a single office location (up to 10 techs).
- Be an EMR super-user.
- Train and on-board new techs.
- Precept current techs or tech trainees as instructed by the center manager or tech trainer.
- Monitor techs for productivity and compliance with clinic policies, including, but not limited to spot-
checking proper charting and MIPS documentation by techs, attendees are properly documented,
and diagnostic images are upload properly to the EMR.
- Ensure that all tasks and patient contacts carried out by techs adhere to WEI's mission and core
values.
- Assist with personnel actions such as performance evaluations, interviewing new technicians,
and evaluating ophthalmic skills.
- Arrange and take part in tech and lead tech training.
- Actively engage in continuing education by attending to pertinent educational seminars and
webinars and remaining up to date with all best practices.
- Ensure that patient workups are accurate and thorough. Maintain a smooth patient care process.
- Maintain the lunch rotation and schedule, including their own, to ensure smooth clinic flow.
- Manage the office's inventory supply requirements and confirm delivery of the products.
- Hold themselves and other techs accountable for keeping track of the equipment's upkeep and
calibration, and maintaining the safety and cleanliness of the clinic, including, but not limited to:
o Diagnostic equipment is calibrated properly and regularly according to standard.
o Equipment, slit lamps, and projector lights are properly shut down at the end of day. o Tonopen/iCare/Pachymeter are returned and properly stored in a case at designated
area at the end of day.
o Surgical instruments are properly sterilized, labeled and stored at designated area. No
soiled/unsterilized instruments are left in the exam lanes/clinic.
o Attest sterilization and monitoring, and autoclave’s cleaning and inspection are done on
routine basis.
o Exam lanes are sanitized regularly and closed at the end of day.
o Routine drops are properly dated and restored to each exam lane at the end of day.
- Complete tasks requested by Providers and delegate as appropriate.
- Assist with patient triage for all incoming calls and walk-ins.
- Respond to ModMed tasks and IntraMail within expectations.
- Finish patient workups, diagnostic tests, and other ophthalmic tech duties when necessary.
- Carry out higher level duties deemed acceptable for clinics by the Center Manager.
- Carry out other responsibilities as assigned by the Center Manager and as needed.
Requirements:
QUALIFICATIONS:
- Minimum of four (4) years’ experience in an ophthalmic practice.
- Minimum of four (4) years’ experience performing ophthalmic procedures and diagnostic testing.
- COA or COT certification; if non-certified, COA must be obtained within 6 months of hire date.
- Ability to effectively prioritize multiple patient care needs.
- Ability to lead and provide guidance in all situations.
- Experience in using Electronic Medical Records (EMR), EMA/ModMed preferred.
- Reliability and dependability.
- Strong organizational skills.
- Excellent written and verbal communication skills
- Proficient in Outlook and Microsoft Office.
- Flexibility (may require some early mornings and evenings)